Shipping policy

Order Processing

Orders are processed during normal business days, excluding weekends and public holidays. Processing times may vary depending on product availability, order volume and colour-tinting requirements.

Shipping Rates

Shipping costs are calculated at checkout based on the delivery location, order weight, dimensions and available carrier services.

Free Shipping Promotion

Free standard shipping applies to eligible orders over $150 where the calculated standard shipping cost is $35 or less.

Express shipping, heavy or bulky products, and deliveries to certain regional or remote areas may be excluded. If an order does not qualify, the applicable shipping charge will be displayed at checkout.

Delivery Timeframes

Estimated delivery times are provided as a guide only and begin once the order has been dispatched. Delivery times may vary depending on the destination, carrier capacity, weather conditions and other circumstances outside our control.

We cannot guarantee delivery by a specific date unless expressly confirmed in writing.

Tracking

Where tracking is available, tracking details will be sent once the order has been dispatched. Tracking information may take some time to appear in the carrier’s system.

Delivery Address

Customers are responsible for providing a complete and accurate delivery address. Additional charges resulting from an incorrect address, unsuccessful delivery attempt or redirected shipment may be payable by the customer.

Authority to Leave

Some carriers may leave parcels in a safe location when no one is available to receive them. My Paint & Co is not responsible for loss or damage after an order has been delivered in accordance with the carrier’s tracking information or delivery instructions.

Heavy, Bulky or Restricted Products

Certain products may require specialised shipping or may not be eligible for delivery to all locations. We may contact you if additional shipping charges or alternative delivery arrangements are required.

Split Shipments

Orders containing multiple products may be shipped separately depending on product availability, size or the dispatch location. Additional tracking information will be provided where applicable.

Delivery Delays

We are not responsible for delays caused by couriers, extreme weather, public holidays, natural disasters or other circumstances outside our reasonable control. We will assist with delivery enquiries where possible.

Lost or Damaged Orders

Please inspect your order as soon as it arrives. If an item is missing, damaged or incorrect, contact us as soon as possible with your order number, photographs of the item and photographs of the packaging.

Claims will be reviewed in accordance with the carrier’s requirements and our returns and refund policy.

Changes and Cancellations

Once an order has been processed, tinted or dispatched, it may not be possible to change the delivery address, modify the order or cancel the shipment. Additional fees may apply where changes are possible.

General

Shipping rates, delivery services and promotional conditions may be updated at any time. Any applicable shipping charges and available delivery options will be displayed at checkout before payment.